This bill mandates the appointment of dedicated VA patient advocates for rural veterans and requires annual reporting on patient advocacy issues to Congress.
Kevin Cramer
Senator
ND
The Strengthening VA Patient Advocacy for Rural Veterans Act of 2025 mandates that every VA medical center appoint a dedicated patient advocate to support veterans receiving care in rural or community settings. This legislation clarifies reporting structures for advocates and requires the VA to submit an annual, detailed report on patient issues and resolution times to Congress. The goal is to improve support and accountability for veterans, particularly those living far from major VA facilities.
This new piece of legislation, the Strengthening VA Patient Advocacy for Rural Veterans Act of 2025, is a direct response to a real problem: Veterans living far from the main VA medical centers often struggle to navigate their care. What does the bill actually do? It mandates specific, practical changes to the VA’s patient advocacy system to better serve vets in rural areas and increase transparency across the board.
The biggest change here is the creation of a dedicated point person for rural veterans. Every director of a VA medical center must now appoint at least one patient advocate specifically tasked with helping veterans who live in “rural or very rural areas” (Sec. 2). Think about a veteran who lives two hours from the main hospital but gets their specialized care through a local community clinic or the VA’s community care network. Their needs are different from someone who can walk into the main facility. This new advocate’s job is to focus on those unique challenges—like coordinating care between different systems or handling transportation issues—that are common when you’re relying on care outside the central facility. Importantly, the bill asks the VA to try and use existing staff for this role, which is smart on paper but could mean an advocate is just juggling this new duty on top of their old ones.
The bill also tightens up the chain of command and demands more transparency. First, it clarifies that every patient advocate must report up to the director of their local medical center (Sec. 2). This means the local leadership can’t plead ignorance about patient complaints; they are directly looped into the problems being reported. Second, and this is crucial for accountability, the VA Secretary must now send an annual report to Congress and regional VA directors (Sec. 2). This isn’t just a feel-good summary. This report must include specific, anonymized data on patient issues, including the most common problems reported, how long it takes to resolve those issues, and how quickly information requests are answered. If you’re a taxpayer or a veteran, this is how you track whether the VA is actually fixing problems or just shuffling papers. It forces the system to show its work, making it easier for oversight committees to spot bottlenecks and systemic failures.
For the veteran living far away, this bill means they should have a specific person to call who understands their unique situation, rather than getting bounced around a general call center. It’s about making the system less of a labyrinth. For the VA medical centers, this means a slight bump in administrative work—they have to designate the advocate and contribute to the detailed annual report. While the bill encourages using existing staff, the success of this provision hinges on whether those staff members can actually dedicate sufficient time to the new rural advocacy role without neglecting their other duties. Overall, this legislation is a straightforward administrative upgrade aimed at improving access and oversight, focusing on a population—rural veterans—who often face the highest hurdles in accessing timely care.